Cozirom refund policy (draft)

Effective date: the day payments open (we aren't taking payments during the current test period)
Operator: 전요한, contact: bouz3337@gmail.com, support: https://discord.gg/Q5yyQab9AM

Your right to withdraw is limited for the part you have already used, and you can try the Free plan first.

That said, a first payment is refunded in full within the period below, however much you used.

1. At a glance

2. First payment

If you ask within 7 days of your first paid-plan payment, you get a full refund no matter how many translations you used. If the contract email reached you later than the payment, the 7 days start on the day you received it. After a refund, your plan switches to Free right away.

3. Cancelling and renewals

• When you cancel, you won't be charged again. You keep your current plan until the end of the period you already paid for.
• If you cancel within 7 days of a monthly renewal payment, you can get back the unused part of that period. The amount follows the share of that period's monthly limit you didn't use: for example, if you used 10% of the limit, you get 90% of the payment back.
• If you choose this refund, your plan switches to Free right away. If you only cancel, you keep the plan until the period ends.

4. Outages and service not as described

If an outage kept you from using translation, or the service wasn't provided as described on the plans page, you can ask for a refund no matter how long ago you paid. We refund in proportion to the time you couldn't use it or how far the service fell short, and in full if you could barely use it.

5. How to ask

• Write to us on the support server (https://discord.gg/Q5yyQab9AM) or by email (bouz3337@gmail.com) with your Discord username, the payment date and the order number from your payment confirmation email.
• If you paid through Paddle (outside Korea), Paddle handles the refund as the Merchant of Record. You can ask Paddle directly using the instructions in Paddle's confirmation email, or ask us and we'll pass it on to Paddle. The same rules as in this policy apply.

6. When and how you get the money

• For KRW payments, once a refund is approved, we cancel the payment or send the money within 3 business days. Paddle refunds follow Paddle's processing times. Your card issuer or bank may take a few more days.
• Refunds go back to the payment method you used (card payments are cancelled). If that isn't possible, we tell you the alternative.
• We don't deduct fees from refunds.

7. Your legal rights

• This policy doesn't limit your consumer rights under the law, including the right of withdrawal under Korea's Act on the Consumer Protection in Electronic Commerce. Where the law gives you more, the law applies.
• If a minor paid without a legal guardian's consent, the minor or the guardian can cancel the contract as the law allows.
• If you live outside Korea, you keep the consumer rights the law of your country gives you.